リケラボ論文検索は、全国の大学リポジトリにある学位論文・教授論文を一括検索できる論文検索サービスです。

リケラボ 全国の大学リポジトリにある学位論文・教授論文を一括検索するならリケラボ論文検索大学・研究所にある論文を検索できる

リケラボ 全国の大学リポジトリにある学位論文・教授論文を一括検索するならリケラボ論文検索大学・研究所にある論文を検索できる

大学・研究所にある論文を検索できる 「Brand competitiveness and resilience to exogenous shock: Usage of smartphone apps during the COVID-19 pandemic」の論文概要。リケラボ論文検索は、全国の大学リポジトリにある学位論文・教授論文を一括検索できる論文検索サービスです。

コピーが完了しました

URLをコピーしました

論文の公開元へ論文の公開元へ
書き出し

Brand competitiveness and resilience to exogenous shock: Usage of smartphone apps during the COVID-19 pandemic

Katsumata, Sotaro 大阪大学

2023.06.27

概要

The outbreak of COVID-19 caused a significant economic and social
impact (Centers for Disease Control and Prevention, 2022). In 2020
especially, many countries and regions restricted mobility, severely
affecting passenger transportation and tourism markets (Rita et al.,
2022). Not only did companies with physical stores lose sales opportu­
nities, but international supply chains were also affected, resulting in
significant financial losses (Ali et al., 2022). The International Monetary
Fund (2021) reported a global GDP growth rate of − 3.3%, and macro
data also reveal a contraction in global economic activity. Nevertheless,
some industries are expected to grow. Lockdowns and teleworking in
large cities across the world restricted human contact, especially in 2020
(Nicola et al., 2020). Such restrictions led many businesses and schools
to go online and digitalize their activities (Paunov and Planes-Satorra,
2021; Venkatesh, 2020; Neeley, 2020). In retailing, various previously
provided in-person services are now moving online. Thus, “phygital”
services, where physical services and experiences expand to digital, have
become an important perspective in recent years (Banik, 2021; Banik
and Gao, 2023; Mondal and Chakrabarti, 2021; Pangarkar et al., 2022).
Thus, the spread of COVID-19 has had a significant negative impact
on existing face-to-face-based businesses. ...

この論文で使われている画像

参考文献

Aaker, D.A., 1991. Managing Brand Equity: Capitalizing on the Value of a Brand Name.

The Free Press, New York.

Algharabat, R., Rana, N.P., Alalwan, A.A., Baabdullah, A., Gupta, A., 2020. Investigating

the antecedents of customer brand engagement and consumer-based brand equity in

social media. J. Retailing Consum. Serv. 53, 101767.

Ali, I., Arslan, A., Chowdhury, M., Khan, Z., Tarba, S.Y., 2022. Reimagining global food

value chains through effective resilience to COVID-19 shocks and similar future

events: a dynamic capability perspective. J. Bus. Res. 141, 1–12.

Alzate, M., Arce-Urriza, M., Cebollada, J., 2022. Mining the text of online consumer

reviews to analyze brand image and brand positioning. J. Retailing Consum. Serv.

67, 102989.

Balducci, B., Marinova, D., 2018. Unstructured data in marketing. J. Acad. Market. Sci.

46 (4), 557–590.

Banik, S., 2021. Exploring the involvement-patronage link in the phygital retail

experiences. J. Retailing Consum. Serv., 102739

Banik, S., Gao, Y., 2023. Exploring the hedonic factors affecting customer experiences in

phygital retailing. J. Retailing Consum. Serv., 103147

Barney, J., 1991. Firm resources and sustained competitive advantage. J. Manag. 17 (1),

99–120.

Baumann, C., Hoadley, S., Hamin, H., Nugraha, A., 2017. Competitiveness vis-`

a-vis

service quality as drivers of customer loyalty mediated by perceptions of regulation

and stability in steady and volatile markets. J. Retailing Consum. Serv. 36, 62–74.

Baumann, C., Piehler, R., 2020. It’s Payout Time for Companies with High Brand

Competitiveness, vol. 2. CMO magazine. https://www.cmo.com.au/blog/brand-sci

ence/2020/12/15/its-payout-time-for-companies-with-high-brand-competitiveness

/. (Accessed 8 February 2023).

Beaunoyer, E., Dup´

er´e, S., Guitton, M.J., 2020. COVID-19 and digital inequalities:

reciprocal impacts and mitigation strategies. Comput. Hum. Behav. 111, 106424.

en´

e, C., Wood, R.G., Newsham, A., Davies, M., 2012. Resilience: new utopia or new

tyranny? Reflection about the potentials and limits of the concept of resilience in

relation to vulnerability reduction programmes. IDS Bull. 2012 (405), 1–61.

Berger, J., Humphreys, A., Ludwig, S., Moe, W.W., Netzer, O., Schweidel, D.A., 2020.

Uniting the tribes: using text for marketing insight. J. Market. 84 (1), 1–25.

Bermes, A., 2021. Information overload and fake news sharing: a transactional stress

perspective exploring the mitigating role of consumers’ resilience during COVID-19.

J. Retailing Consum. Serv. 61, 102555.

Bermes, A., Maleev, N., Kenning, P., 2020. Stop it! Consumer resilience as a buffer

against psychological conflicts in the digital age. Adv. Consum. Res. 48, 1219.

Berry, S.T., 1994. Estimating discrete-choice models of product differentiation. Rand J.

Econ. 25 (2), 242–262.

Berry, S., Levinsohn, J., Pakes, A., 1995. Automobile prices in market equilibrium.

Econometrica 63 (4), 841–890.

Burt, R.S., 2004. Structural holes and good ideas. Am. J. Sociol. 110 (2), 349–399.

Borgatti, S.P., 2005. Centrality and network flow. Soc. Netw. 27 (1), 55–71.

Borgatti, S.P., Everett, M.G., 2006. A graph-theoretic perspective on centrality. Soc.

Netw. 28 (4), 466–484.

Centers for Disease Control and Prevention, 2022. CDC Museum COVID-19 Timeline.

https://www.cdc.gov/museum/timeline/covid19.html. (Accessed 21 November

2022).

14

S. Katsumata et al.

Journal of Retailing and Consumer Services 75 (2023) 103453

Pal, R., Torstensson, H., Mattila, H., 2014. Antecedents of organizational resilience in

economic crises—an empirical study of Swedish textile and clothing SMEs. Int. J.

Prod. Econ. 147, 410–428.

Pangarkar, A., Arora, V., Shukla, Y., 2022. Exploring phygital omnichannel luxury

retailing for immersive customer experience: the role of rapport and social

engagement. J. Retailing Consum. Serv., 103001

Paunov, C., Planes-Satorra, S., 2021. What future for science, technology and innovation

after COVID-19? OECD Sci., Tech. Ind. Policy Pap 107. OECD Publishing, Paris.

(Accessed 31 December 2022).

Porter, M.E., 1985. Competitive Strategy: Creating and Sustaining Superior Performance.

The Free Press, New York.

Proserpio, D., Zervas, G., 2017. Online reputation management: estimating the impact of

management responses on consumer reviews. Market. Sci. 36 (5), 645–665.

Qing, T., Haiying, D., 2021. How to achieve consumer continuance intention toward

branded apps—from the consumer–brand engagement perspective. J. Retailing

Consum. Serv. 60, 102486.

Rita, P., Moro, S., Cavalcanti, G., 2022. The impact of COVID-19 on tourism: analysis of

online reviews in the airlines sector. J. Air Transport. Manag. 104, 102277.

Rocklage, M.D., Fazio, R.H., 2020. The enhancing versus backfiring effects of positive

emotion in consumer reviews. J. Market. Res. 57 (2), 332–352.

Sakurai, M., Chughtai, H., 2020. Resilience against crises: COVID-19 and lessons from

natural disasters. Eur. J. Inf. Syst. 29 (5), 585–594.

Sheth, J., 2020. Impact of COVID-19 on consumer behavior: will the old habits return or

die? J. Bus. Res. 117, 280–283.

Simon, C.J., Sullivan, M.W., 1993. The measurement and determinants of brand equity: a

financial approach. Market. Sci. 12 (1), 28–52.

Stocchi, L., Pourazad, N., Michaelidou, N., Tanusondjaja, A., Harrigan, P., 2021.

Marketing research on mobile apps: past, present and future. J. Acad. Market. Sci.

50, 195–225.

Taleizadeh, A.A., Tafakkori, K., Thaichon, P., 2021. Resilience toward supply

disruptions: a stochastic inventory control model with partial backordering under

the base stock policy. J. Retailing Consum. Serv. 58, 102291.

Teece, D.J., 2007. Explicating dynamic capabilities: the nature and microfoundations of

(sustainable) enterprise performance. Strat. Manag. J. 28 (13), 1319–1350.

Teece, D.J., Pisano, G., Shuen, A., 1997. Dynamic capabilities and strategic management.

Strat. Manag. J. 18 (7), 509–533.

Uzzi, B., 1996. The sources and consequences of embeddedness for the economic

performance of organizations: the network effect. Am. Socio. Rev. 61 (4), 674–698.

Venkatesh, V., 2020. Impacts of COVID-19: a research agenda to support people in their

fight. Int. J. Inf. Manag. 55, 102197.

Verhoef, P.C., Broekhuizen, T., Bart, Y., Bhattacharya, A., Dong, J.Q., Fabian, N.,

Haenlein, M., 2021. Digital transformation: a multidisciplinary reflection and

research agenda. J. Bus. Res. 122, 889–901.

Verma, S., Gustafsson, A., 2020. Investigating the emerging COVID-19 research trends in

the field of business and management: a bibliometric analysis approach. J. Bus. Res.

118, 253–261.

Voss, G.B., Voss, Z.G., 2000. Strategic orientation and firm performance in an artistic

environment. J. Market. 64 (1), 67–83.

Wang, Y., Chaudhry, A., 2018. When and how managers’ responses to online reviews

affect subsequent reviews. J. Market. Res. 55 (2), 163–177.

Wedel, M., Kannan, P.K., 2016. Marketing analytics for data-rich environments.

J. Market. 80 (6), 97–121.

Wernerfelt, B., 1984. A resource-based view of the firm. Strat. Manag. J. 5 (2), 171–180.

Windle, G., 2011. What is resilience? A review and concept analysis. Rev. Clin. Gerontol.

21 (2), 152–169.

Winzar, H., Baumann, C., Chu, W., 2018. Brand competitiveness: introducing the

customer-based brand value (CBBV)–competitiveness chain. Int. J. Contemp. Hosp.

30 (1), 637–660.

Yin, D., Bond, S.D., Zhang, H., 2017. Keep your cool or let it out: nonlinear effects of

expressed arousal on perceptions of consumer reviews. J. Market. Res. 54 (3),

447–463.

Yang, Y., Zhang, K., Kannan, P.K., 2022. Identifying market structure: a deep network

representation learning of social engagement. J. Market. 86 (4), 37–56.

Zeithaml, V.A., 1988. Consumer perceptions of price, quality, and value: a means-end

model and synthesis of evidence. J. Market. 52 (3), 2–22.

Kirk, C.P., Rifkin, L.S., 2020. I’ll trade you diamonds for toilet paper: consumer reacting,

coping and adapting behaviors in the COVID-19 pandemic. J. Bus. Res. 117,

124–131.

Kronrod, A., Danziger, S., 2013. “Wii will rock you!” The use and effect of figurative

language in consumer reviews of hedonic and utilitarian consumption. J. Consum.

Res. 40 (4), 726–739.

Krugman, P., 1994. Competitiveness: a dangerous obsession. Foreign Aff. 73 (2), 28–44.

Kumar, S., Shah, A., 2021. Revisiting food delivery apps during COVID-19 pandemic?

Investigating the role of emotions. J. Retailing Consum. Serv. 62, 102595.

Laato, S., Islam, A.N., Farooq, A., Dhir, A., 2020. Unusual purchasing behavior during the

early stages of the COVID-19 pandemic: the stimulus-organism-response approach.

J. Retailing Consum. Serv. 57, 102224.

Le, L.H., Ha, Q.A., 2021. Effects of negative reviews and managerial responses on

consumer attitude and subsequent purchase behavior: an experimental design.

Comput. Hum. Behav. 124, 106912.

Lengnick-Hall, C.A., Beck, T.E., Lengnick-Hall, M.L., 2011. Developing a capacity for

organizational resilience through strategic human resource management. Hum.

Resour. Manag. Rev. 21 (3), 243–255.

Leung, T.Y., Sharma, P., Adithipyangkul, P., Hosie, P., 2020. Gender equity and public

health outcomes: The COVID-19 experience. J. Bus. Res. 116, 193–198.

Li, S., Liu, Y., Su, J., Luo, X., Yang, X., 2022. Can e-commerce platforms build the

resilience of brick-and-mortar businesses to the COVID-19 shock? An empirical

analysis in the Chinese retail industry. Electron. Commer. Res. https://doi.org/

10.1007/s10660-022-09563-7.

Lin, H.-H., Wang, Y.-S., 2006. An examination of the determinants of customer loyalty in

mobile commerce contexts. Inf. Manag. 43 (3), 271–282.

Liu, Y., 2006. Word of mouth for movies: its dynamics and impact on box office revenue.

J. Market. 70 (3), 74–89.

Liu, Y., Wang, D.D., Xu, Q., 2020. A supply chain coordination mechanism with

suppliers’ effort performance level and fairness concern. J. Retailing Consum. Serv.

53, 101950.

Ma, L., Sun, B., Kekre, S., 2015. The squeaky wheel gets the Grease—an empirical

analysis of customer voice and firm intervention on Twitter. Market. Sci. 34 (5),

627–645.

Madsen, S.M., Petermans, A., 2020. Exploring the system of digitised retail

design—flattening the ontology. J. Retailing Consum. Serv. 54, 102053.

Ministry of Economy, Trade and Industry, 2022. Results of FY2021 E-Commerce Market

Survey Compiled. https://www.meti.go.jp/english/press/2022/0812_002.html.

(Accessed 26 December 2022).

Mobile Society Research Institute, 2021. White paper of mobile society (Mobairu shakai

hakusho). https://www.moba-ken.jp/whitepaper/wp21.html. (Accessed 31

December 2022).

Moe, W.W., Schweidel, D.A., 2012. Online product opinions: incidence, evaluation, and

evolution. Market. Sci. 31 (3), 372–386.

Moe, W.W., Trusov, M., 2011. The value of social dynamics in online product ratings

forums. J. Market. Res. 48 (3), 444–456.

Mondal, J., Chakrabarti, S., 2021. Insights and anatomy of brand experience in appbased retailing (eRBX): Critical play of physical evidence and enjoyment. J. Retailing

Consum. Serv., 102484

Nakanishi, M., Cooper, L.G., 1974. Parameter estimation for a multiplicative competitive

interaction model - least squares approach. J. Market. Res. 11 (3), 303–311.

Neeley, T., 2020. 15 questions about remote work, answered. Harv. Bus. Rev. https://hbr

.org/2020/03/15-questions-about-remote-work-answered. (Accessed 31 December

2022).

Netzer, O., Feldman, R., Goldenberg, J., Fresko, M., 2012. Mine your own business:

market-structure surveillance through text mining. Market. Sci. 31 (3), 521–543.

Ngoc Su, D., Luc Tra, D., Thi Huynh, H.M., Nguyen, H.H.T., O’Mahony, B., 2021.

Enhancing resilience in the COVID-19 crisis: lessons from human resource

management practices in Vietnam. Curr. Issues Tourism 24 (22), 3189–3205.

Nicola, M., Alsafi, Z., Sohrabi, C., Kerwan, A., Al-Jabir, A., Iosifidis, C., Agha, M.,

Agha, R., 2020. The socio-economic implications of the coronavirus pandemic

(COVID-19): a review. Int. J. Surg. 78, 185–193.

Park, C.S., Srinivasan, V., 1994. A survey-based method for measuring and

understanding brand equity and its extendibility. J. Market. Res. 31 (2), 271–288.

15

...

参考文献をもっと見る

全国の大学の
卒論・修論・学位論文

一発検索!

この論文の関連論文を見る